Privacy policy:

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based on Article 6 of the EU General Data Protection Regulation (GDPR) as the legal basis, with the exception of cases in which prior consent cannot be obtained for practical reasons and processing of the data is permitted by law.

1. Introduction
   
   We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.
   
   
2. Identifying purposes
   
   We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products we believe you might be interested in. The information is collected as part of the order process.
   
   
3. Consent
   
   Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services.
   
   
4. Limiting collection
   
   The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, or the Internet.
   
   
5. Limiting use, disclosure and retention
   
   Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
   We will provide information to a debt collection agency, if an invoice is not paid in spite of reminders. The debt collection agency is committed to complying with the requirements of the data protection regulation.
   We may share personal data to authorized service providers who perform services for us.
   
   
6. Accuracy
   
   Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
   
   
7. Safeguarding customer information
   
   Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
   
   
8. Openness
   
   We will make information available to you about our policies and practices with respect to the management of your Personal Information.
   
   
9. Customer access
   
   Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
   
   
10. Content of the Register
    
    The personal data Veterinary Orthopedics Scandinavia may collect and process includes the following personal data:
    • name
    • adress
    • phone number
    • e-mail address
    • trade name and business ID
    • information on online shop purchases
    • cookie data
      
      
11. Handling customer complaints and suggestions
    
    You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting the controller:
    
    Veterinary Orthopedics Scandinavia
    Business ID: 2959900-2
    Adress: Maununnevantie 4 C, 00430 Helsinki, Finland
    Email: info@voscandinavia.com
    Website: www.voscandinavia.co
    
    
12. Data transfer outside the EU
    
    If data are transferred outside the EU and the EEA, we will ensure an adequate level of protection of personal data, by, among other things, agreeing on issues related to the confidentiality and processing of personal data as required by law.
    
    

Additional information:

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